The Interpersonal Gap
The Interpersonal Gap is the gap between what has been said and what the listener believes was said.
Most conflicts are caused when one person missunderstands what the other perosn means. The video below show what, when, how and why interpersonal communication breaks down.
Understanding what goes wrong and how to fix it are two different things.
Mindful Communication shows you how to reduce misunderstandings, deal with conflict and ciriticism.